Your privacy,
protected.
We believe in radical transparency. Here's exactly how we handle your data.
Effective Date
June 2026
1. The short version
At Juvania, we only collect the data we absolutely need to provide you with an exceptional laundry experience. We don't sell your data to advertisers, and we never will.
This policy outlines the specifics of what we collect, why we collect it, and the rigorous security measures we employ to keep it safe.
2. Information we collect
To facilitate seamless pickups, drop-offs, and payments, we require specific data points. We categorize this into information you provide directly and information we collect automatically.
Account Data
Name, email, phone number, and physical address for coordinating laundry pickups and deliveries.
Payment Data
Processed securely via our payment partners. We never store your full credit card details on our servers.
3. How your data is used
Your data is strictly used to fulfill the services you request from Juvania. This includes:
- Connecting you with the best local laundry vendors.
- Providing real-time tracking for your orders.
- Sending transactional updates via email and push notifications.
4. Enterprise-grade security
We treat your personal information with the utmost care. All data transmitted between your device and our servers is encrypted using industry-standard TLS. Data at rest is secured via AES-256 encryption. Access to production databases is strictly limited to authorized personnel and is logged comprehensively.
Have questions?
If you have any questions or concerns about how your data is handled, our Data Protection Officer is ready to help.