How can we help?

Simply open the Juvania app, select your preferred local vendor, choose a time slot, and confirm. The vendor will arrive at your door at the scheduled time.

To ensure 100% transparency, the vendor counts the clothes right in front of you at the time of pickup. The exact count is entered into the app and you instantly confirm it on your phone.

Yes! You can track your order status in real-time within the app. You'll receive notifications when your clothes are picked up, being ironed, and out for delivery.

Because we enforce a strict doorstep counting policy, the exact number of items is verified by both you and the vendor before the clothes ever leave your house. If a discrepancy occurs upon return, Juvania support will intervene and investigate using the verified digital receipt.

We currently offer premium ironing services for all types of clothing. You can select standard daily wear, heavy garments, or delicate fabrics when placing your order.

The verified vendor you select (or the one we assign if you choose auto-assignment) will personally collect the clothes from your doorstep at your scheduled time.

Yes, you can cancel your booking for free any time before the vendor starts the pickup trip. Once the vendor is on the way, a small cancellation fee may apply.

Every vendor on Juvania goes through a rigorous verification process. We check their setup, quality of work, and reliability before they are allowed to accept orders on our platform.

You can apply through our Partner page on this website. Fill out the basic details about your shop and location. Our local operations team will verify your shop within 24 hours.

No, joining Juvania is completely free for vendors. We only charge a small performance-based commission per successful order generated through our application.

Not necessarily. Many of our partners handle pickups and deliveries themselves within a 2km radius of their shop. However, if your order volume grows, you may choose to hire dedicated staff.

You can easily adjust your service radius (e.g., from 1km to 3km) directly from your Partner Dashboard in the vendor app to control how far you are willing to travel for pickups.

Pricing is transparent and based on a per-item rate set by the vendor you choose. You will see an estimated cost before booking, and the final price is confirmed once items are collected.

We support all major payment methods including UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, and Net Banking securely processed via Razorpay. Cash on delivery is also accepted by most vendors.

For vendors, all digital payments collected from customers are compiled and transferred directly to your registered bank account on a weekly basis (every Wednesday).

No hidden fees. The price you see on the app before confirming the order is the final price. We believe in absolute transparency.